Should we use Score or Total Score?
We are implementing Click Dimensions. Do we want to show the Score or Total Score field on leads and contacts?
View Article"What happens to survey results when CRM is down?" in ClickDimensions Help -...
Hi BrandonWe will queue data for a week when we are unable to connect to your CRM, so as long as you are up and running again within a week, you should not lose any data.
View Article"Should we use Score or Total Score?" in ClickDimensions Help - comment added...
Hi LindaTotal score is the field that we use to keep track of automatic lead scoring; "score" is not actively used currently.
View Article"Survey Question Response Options Formatting" in ClickDimensions Help -...
Hello EvanUnfortunately, this question format is not currently supported. You could try using a rating question, but that would be on a 1-10 scale rather than a 1-5 scale.
View Article"ALM with Click Dimensions" in ClickDimensions Help - comment added by...
Hi Andre,With regards to the process, here is what I would recommend:1. Have the correct unique ClickDimensions solution deployed in each environment. Treat this as a base layer along with the default...
View Article"Association of anonymous browsing history with new contacts/leads created...
Hi Carl,When the lead goes inactive that information should update the contact record. The email analytics and other record information updates the initial record that can be modified, so the only way...
View Article"ALM with Click Dimensions" in ClickDimensions Help - comment added by Andre...
Thanks Matt for your answer! It helps.
View Article"drag and drop email template only clones into free style" in ClickDimensions...
Hi IoannisI wanted to let you know that this issue has been resolved.
View Article"Adding landing pages to an email send" in ClickDimensions Help - comment...
Hi ErikYou will need to delete your inactive landing pages if you do not want them to show up as options when trying to add web content links in an email. This is not a bug (the web content proper is...
View Article"Form mapping isn't working." in ClickDimensions Help - comment added by Sarah
I am having the same issue except where the mapping should occur i receive an error message "Server Error in '/' Application." Please see the attached image. What am i doing wrong?
View ArticleHow to Set Image Alt Attribute in Block Editor
Hello, I'm using block editor to build a template for some more non-technical users. I had setup the template using standard content sections with images either beside/above/below, but I can't seem to...
View Article"How do I set up the default text in the editor?" in ClickDimensions Help -...
I'd also be curious about this. The default text size is 16 pixels and Times New Roman. Is there a way to set different default styles for the Headings and Paragraph text? Users have to come in and...
View ArticleBest time to send emails
Hi Team,Is there a way we can find out what day or time is best to send out an EDM based Click Dimensions? cheers
View Article"Form mapping isn't working." in ClickDimensions Help - comment added by...
Sarah, Please navigate to Settings->CD settings and click on the 'Metadata'. Then give it another try. Let us know if it helped!
View Article"Best time to send emails" in ClickDimensions Help - comment added by Dante...
Tay Le,Thanks for reaching out to us! For clarification, do you mean what is the best time to send out the Email Send in order to maximize the opens and clicks you receive from the recipients?
View Article"How do I set up the default text in the editor?" in ClickDimensions Help -...
Hello JustinUnfortunately, it is not possible to change the default values for elements such as font type and size, but you could streamline your process a bit by setting up a skeleton template in...
View Article"Nurture campaign reporting" in ClickDimensions Help - comment added by Wendy...
Hi, I am trying to do this exact example above and there is not a choice for nurture program. Help? Are you in the advanced find of the email send? thank you,
View Article"Nurture campaign reporting" in ClickDimensions Help - comment added by Rhys...
Hi WendyIn Allison's screenshot, the advanced find is being run on the email event entity and is looking for email events where the associated Email Send is related to the "01-Main Nurture" nurture...
View Article"Can I access a survey using https?" in ClickDimensions Help - comment added...
Hi there; We are experiencing this shortcoming ourselves. Wondering if there has been any development on this. Ideally the URL for the web content can also be made available via Https?Could you please...
View Article"Styling form error messages with CSS in Code Editor" in ClickDimensions Help...
Thanks Avery!I'll give it a try.Joris
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