Event tool clickdimensions
Dear Support team,This is the first time i will be using the event tool of Clickdimensions. I have already added the connector from Eventbrite to CRM. I also created the event in eventbrite and now i...
View Article"ClickDimensions Subscription Page does not populate subscriptions" in...
Hi MannySubscription pages must be submitted by the recipient in order to pre-populate. The values that are used to populate the page are stored on our end and are not queried from your CRM, so we will...
View Article"Can I access a survey using https?" in ClickDimensions Help - comment added...
I have a form on an HTTPS page that was newly created, and it doesn't seem to load still.Do you guys have any estimation of when surveys will be compatible with HTTPS?
View ArticleClickDimensions - Move to be hosted in Europe instead of US?
HiWe have a Client located in Europe, running ClickDimensionsAs far as I can check their solution is hosted in US.Customer experience that the email response times are “long”Response time might improve...
View Article"ClickDimensions - Move to be hosted in Europe instead of US?" in...
Hello Lars!Sure! If you want to migrate to the EU data center please see the attached document. You will need to follow the steps in this document in order to migrate the account if you do not wish to...
View Article"ClickDimensions - Move to be hosted in Europe instead of US?" in...
Hello DanteThanks for the answer.Do you know if there, for a European client, should be any benefits regarding various response times in the ClickDimensions system if moved to EU data center?Br/Lasswe
View Article"Removing recipients from a running nurture program" in ClickDimensions Help...
Hi Rhys,I removed members from the marketing list using the advanced find option. I have over 300 members I need to remove. Is there any other quicker way than going to each individual nurture...
View Article"ClickDimensions - Move to be hosted in Europe instead of US?" in...
I don't have any specific numbers, but if you live in the EU you can expect better response times from the EU data center over the US data center since there is far less physical distance for...
View Article"ClickDimensions Subscription Page does not populate subscriptions" in...
Hi Rhys,Thanks for replying. So what do you recommend for this scenario.An organization has 3 newsletters. They have collected subscriptions from 50K customers (i.e. where customers opted in for one or...
View Article"Event tool clickdimensions" in ClickDimensions Help - comment added by Rhys...
Hello AdrianaFor clarification, the purpose of the Eventbrite connector is to create records in CRM of your Eventbrite Events and attendees; you do not need to make any event records manually in CRM,...
View Article"Removing recipients from a running nurture program" in ClickDimensions Help...
Hi AmyIf you have already taken them out of the marketing list, you'll either need to go to each nurture timeline individually and cancel it, or you could cancel the whole nurture and re-run it on the...
View Article"ClickDimensions Subscription Page does not populate subscriptions" in...
Hi MannyUnfortunately, that is not possible. The values that are used to populate the page are stored on our end and are not queried from your CRM, so we will not have that data available until they...
View Article"email test" in ClickDimensions Help - comment added by Molly Lambeth
Hi Malek,It seems we resolved this issue for you within a ticket. Thanks!
View Article"Scroll bar on forms" in ClickDimensions Help - comment added by Allison Macedo
@xRM1 Business Solutions: Sorry for the delay. If you're still having any issues with the scroll bar can you submit a support ticket with the code you are using and we'll take a look please? Thank you!
View Article"ClickDimensions Subscription Page does not populate subscriptions" in...
Thanks Rhys. We have found a workaround to address this issue using Profile Management page of ClickDimensions. Basically we are exposing checkboxes for newsletters on the Contact entity and building a...
View Article"ClickDimensions Subscription Page does not populate subscriptions" in...
I've exact same scenario as Manny. I've searched the forum and have had opened support case trying to find solution. However, I've run into the same dead end offered by Rhys "NOT POSSIBLE". I too am...
View Article"View my current subscriptions" in ClickDimensions Help - comment added by...
Can you tell me what the answer is to this question? We have a subscription page in our email and it doesn't show/the check boxes are not checked based on their preferences.
View Article"View my current subscriptions" in ClickDimensions Help - comment added by...
The key here is that the Subscription Page will autopopulate with the preferences that the customer most recently submitted to that Subscription Page. The autopopulation is not based on the presence of...
View Article"View my current subscriptions" in ClickDimensions Help - comment added by...
We do query off of the subscription preferences and ran a test, when we went into the email and updated our preference, the updates were notes in CRM under subscription preferences, however when we...
View Article"View my current subscriptions" in ClickDimensions Help - comment added by...
Hi Debbie,Following the process that you described should result in the checkboxes autopopulating with the recently submitted preferences.I recommend opening a support ticket so that a member of our...
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