Split testing of different templates no longer possible?
Hi, I wanted to do a split test of 2 mails that have different content (less text vs more text). However, when I go to the split test settings I do not see the option of selecting a different template....
View ArticleSystem Views vs. Personal Views
Is it best to set up personal views vs. system views? Everytime an update is released will the system views revert back to the defaultview?
View Article"Split testing of different templates no longer possible?" in ClickDimensions...
This option has not been removed. Are you using the Split Test wizard (on the Email Send, click the "Split Test" button on the ribbon)? That is where you select the "B" template.
View Article"System Views vs. Personal Views" in ClickDimensions Help - comment added by...
You can add System Views rather than customizing the views that are part of CRM by default. Your own custom system views will not be modified by importing a solution.
View ArticleBlocked Email Send no error or reason
There is an email that has been blocked (excluded email), however, when trying to determine the reason for the block using Email Event, there is nothing listed except in the message field it says...
View Article"Blocked Email Send no error or reason" in ClickDimensions Help - comment...
Hi Chelsey,The "Request Accepted. Beginning processing." message is for something else (to know that the email as a whole was accepted and started being processed). What you want to do is open the...
View Article"Programmatic form capture: Form fields blank" in ClickDimensions Help -...
Richard,I feel your pain, I went through similar pains.I'm no C# expert, however, can you do two things to help troubleshoot? In your C# code, add a debugging line that will dump all of the POST data...
View Article"Filter" in ClickDimensions Help - comment added by Allison Macedo
Hi Joyce,Sorry, that should say not to filter out your own Domain. It's been updated. You should be able to filter out your own IP Address and still get traffic from people outside of your company....
View Articlebit.ly URL Issue
Good morning,Last month we sent out our bi-weekly newsletter and the banner ad at the top contained a bit.ly URL. When we went back this month to track stats, it appears something went wrong as more...
View ArticleIf I insert the microsite snippet into my email, the test email will not come...
I'm trying to create an email send and for some reason if I include the microsite snippet in the email, it will not come through when I test it. Can you please advise ASAP? Thanks,Susan
View Article"bit.ly URL Issue" in ClickDimensions Help - comment added by Allison Macedo
Hi Derek,You want to make sure to always use the full link in your emails. When the tracking script is added to the link it will not work if it's not the actual URL. So if your URL in the email...
View Article"If I insert the microsite snippet into my email, the test email will not...
Hi Susan,I see you've created a support ticket for this. We'll answer your question there since this will be something specific with your template. Thank you!
View Article""Service Unavailable" intermittently appears while creating templates and...
Update: We had a series of brief disruptions overnight last night (East Coast US time), which are now resolved. Microsoft is continuing their investigation into the root cause of these intermittent...
View Article"Update Rollup 16 for CRM 2011: Investigating Possible Issues" in...
Some customers are reporting that Microsoft has an on-demand hotfix available for the issues caused by UR16. It is necessary to open a ticket with Microsoft support and confirm the issue in order to...
View Article""Service Unavailable" intermittently appears while creating templates and...
I seem to be having the same problem when trying to edit a template. Are there any known problems?
View ArticleWhen someone unsubscribes to our emails, does it automatically remove that...
We are receiving response emails from people saying they have unsubscribed to our emails, but are still receiving them.
View ArticleEmail statistics consistenly incorrect: anyone else experiencing this?
For the past months I am consistently seeing that the results shown in the email statistics are not the same as when looking to the report or doing an advanced find. Especially the unique clicks are...
View ArticleNurture mail discrepancy
I have sent out a nurture mail a month ago. A second email was sent to people that clicked on a link in the first email.Now, when trying to assemble the results (through advanced finds since there is...
View Article"When someone unsubscribes to our emails, does it automatically remove that...
Hi Kylee,It depends on which method you're using to let people unsubscribe. If you're using a global unsubscribe with the code snippet, then it won't remove them from the marketing list.If you're using...
View Article"Email statistics consistenly incorrect: anyone else experiencing this?" in...
Stijn,If you do an Advanced Find as you describe, you are counting the number of Contacts who clicked any link. In your example, it sounds like there were 19 people who clicked a link. This is how our...
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