CRM 2011 UR 16 and CD version 6.2
I just installed UR 16 on a client's CRM 2011 server and now trying to upgrade their CD to version 6.2 from 4.2 but I'm getting the entity relationship failure error (A managed solution cannot...
View Article"CRM 2011 UR 16 and CD version 6.2" in ClickDimensions Help - comment added...
Hi Kanika,I've heard mixed results from folks who have tried to roll back to UR15. Better results from upgrading to UR17 though. I'd give that a try. If that doesn't resolve the issue, open a ticket...
View Article"How to embed form in wordpress" in ClickDimensions Help - comment added by...
Hi Stijn,Sorry for the delay on this one! You would need to request the CNAMEs with whichever provider you use to purchase the domain name. I'm not sure that I've had anyone do this in Wordpress yet,...
View Article"Errors on social profile of contacts." in ClickDimensions Help - comment...
Hi Carol,I apologize for delay and for the trouble! We're currently looking into ways to enhance this feature and will send out an update when we have more information.Please let us know if you have...
View ArticleNurture Campaign question
I am setting up a nurture campaign that will send out 10 emails over time. My issue is, we don't have the copy for the 10th email yet, but we need to send out the first one tomorrow. If I set it up...
View Article"Nurture Campaign Timing" in ClickDimensions Help - comment added by Gala Zonis
It would be a great addition if we could set the time on the email sends in a nurture campaign. We want them to go out early morning, before anyone is at work.
View Article"Error Message in Landing Page Designer" in ClickDimensions Help - comment...
Hi MattI'm also facing the same problem. I have checked and I'm very sure that the service account is configured in our CRM with Admin role and as well as all CD roles. What could be the problem...
View Article"Email from Custom Entities" in ClickDimensions Help - comment added by...
Hi Allison,How can you pull information from related entities into email template? I only see Owner, Lead, Contact and Account listed there. Do we have type in the formula to get attribute from related...
View Article"How do I export survey answers in rows?" in ClickDimensions Help - comment...
Hi can you go into a bit more detail on how to do this, with more details on the step by step as I dont get the same results as you.Thanks
View Article"EventBrite integration" in ClickDimensions Help - comment added by Chenkey
Good Afternoon,Is there an update on documentation? It seems strange to launch a integration but not have the supporting documentation on how it works?Thank you
View ArticleEmbeding surveys into emails
HiCan you embed the code from surveys into emails?I have listened to the webinar for the 2011 version of CRM but this didn't seem to be covered.Thank you
View Article"EventBrite integration" in ClickDimensions Help - comment added by Allison...
Hi,Yes there was an update to our documentation. Here is the article on Eventbrite: http://help.clickdimensions.com/set-up-eventbrite-integration/.
View Article"Chrome Browser Compatibility" in Announcements - comment added by Joan...
Hi,Possible solution, http://xrmrocks.com/2014/09/08/chrome-37-breaks-crm-2011-functionality/what do you think?Joan
View Article"Embeding surveys into emails" in ClickDimensions Help - comment added by...
Hi Joanne,You can put the link to a survey in an email but you cannot put the actual survey in the email. If you want help with how to put the link in the email just let us know which editor you are...
View Article"Email from Custom Entities" in ClickDimensions Help - comment added by Rhys...
Hello KashifHere is an article that discusses how to pull in information from entities other than owner, lead, contact, and account:...
View Article"Nurture Campaign question" in ClickDimensions Help - comment added by Rhys...
Hello GalaAt any point after starting the nurture, it is possible to pause it, make changes to it, such as adding or changing templates, then resume the nurture. You should be fine as long as you add...
View Article"Chrome Browser Compatibility" in Announcements - comment added by Matthew...
Hi Joan,Yes, we've seen that article as well. It seems to have mixed results for ClickDimensions buttons/features that are impacted by the changes to Chrome, so your mileage may vary depending on the...
View ArticleContact identified via Email Address 2, but Autoresponder Email sent to Email...
Not sure if this is the right place to post this, but I wanted to share a problem we experienced recently. A visitor completed a form, including her email address. ClickDimensions correctly spotted...
View Article"Contact identified via Email Address 2, but Autoresponder Email sent to...
Hi Joris,Sorry for the inconvenience that this has caused! We're looking into it to see what we can do. We'll let you know when we have an update.
View Article"Nurture Campaign question" in ClickDimensions Help - comment added by Gala...
Great. Related question, if I add a piece at the beginning, would that not effect the people that are past that step? I want to add a piece to the beginning that would now be the 1st email, but I...
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