"Release Notes Version 6.1.0 [July 15, 2014]" in Announcements - comment...
Hi Jonno - Sorry that didn't fix it for him! Have him clear his cache on his browser. That fixed it for someone who had something similar happen yesterday. Restart the browser after that. If that...
View ArticleCNAMES
Why is it showing up as elinks.azuresend instead of links.greenwich.com when I click on microsite block on an email?
View Article"CNAMES" in ClickDimensions Help - comment added by Rhys Saraceni
My apologies for the trouble, Melanie. We are in the process of migrating customers to AzureSend, and your organization was migrated to AzureSend earlier this week. Your links.greenwich.com CNAME will...
View ArticleCan't insert image or file
Hi guys,Starting today I am experienced problems adding images or files into my email send. When I try to do so, the following error appears (see attached screenshot). Is there any way to solve this...
View Article"Passing form data to task notes" in ClickDimensions Help - comment added by...
Hi Michelle,I apologize for the delay! This wouldn't be possible with our built-in Action, and it looks like it's not quite possible with a workflow either. The problem with the workflow is that in...
View Article"How do I export survey answers in rows?" in ClickDimensions Help - comment...
Hello WarrenUnfortunately, it is not possible to alter the format in which the data is displayed like this within CRM, but you can accomplish this with a little effort in Excel. First, sort the survey...
View Article"Can't insert image or file" in ClickDimensions Help - comment added by...
Hi Martijn,We see that you've also opened a support ticket for this case, so we'll continue helping you there. If anyone else is experiencing this issue, please open a support ticket at...
View Article"link does not work" in ClickDimensions Help - comment added by Mick Warner
Hey, I also experienced a similar issue with a link not working - http://www.softchoice.com/Office365/Guide/LicensingThe link worked in the test email and in the email template. The link the customer...
View Article"link does not work" in ClickDimensions Help - comment added by Allison Macedo
Hi Mick,It looks like this page on your site does not support parameters. A parameter is anything after a ? in the URL. So if you try http://www.softchoice.com?test it will work, but if you try...
View Article"link does not work" in ClickDimensions Help - comment added by Matthew...
Mick,The reason is that the website at http://www.softchoice.com/Office365/Guide/Licensing is not configured to ignore parameters it does not understand. When a link is sent in an email, we add...
View ArticlePre-populating survey fields
I have created a survey that I am going to be emailing out to contacts. Is it possible, via the url link to the survey, to add any parameters to autofill any of the survey fields, such as the email...
View Article"Release Notes Version 6.1.0 [July 15, 2014]" in Announcements - comment...
I have a really dumb question. What does the Cloud and Solution mean to the far right side of the Release Notes?
View Article"Release Notes Version 6.1.0 [July 15, 2014]" in Announcements - comment...
Hi Amy,That refers to whether you need to update the ClickDimensions solution to see the new feature or whether it's available automatically (we update some features of the solution in the Cloud).
View ArticleEmail from Custom Entities
Is there any way to send an Email from data in a Custom Entity I have created? My understanding is that it is only Contacts, Companies or Leads? This seems to be a major limitation with Click...
View Article"link does not work" in ClickDimensions Help - comment added by Mick Warner
Hey Allison/Matthew, Thank you for your prompt reply to my question. We have identified the issue with the website configuration and have taken corrective action. Cheers
View Article"link does not work" in ClickDimensions Help - comment added by Allison Macedo
You're welcome Mick! Glad to hear that the tracking will work on that page for you!
View ArticleLinkedIn Field on Contact record
There is a LinkedIn field on our contact records that I believe came from ClickDimensions and would populate that field with the contact's LinkedIn URL. It is not working and I would like to know if...
View ArticleCan we remove [CLONE]: from appearing in the tab
Is there a way to prevent [CLONE]: from appearing in the browser tab when using a cloned form or survey? I've deleted it from the survey name, but it still appears in the browser tab. Picture attached.
View ArticleForm
Hi!We are currently only using click dimensions for the form function. We have embedded our form into a landing page that we are hosting on our own server using an iframe. We currently have a list of...
View Article"Can we remove [CLONE]: from appearing in the tab" in ClickDimensions Help -...
Hi Duane,On the Web Content record press Publish in the ribbon and that should fix it for you. Here's an article with a screenshot if you need it: http://help.clickdimensions.com/publishing-web-content/.
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